The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Published: |
New York :
The Free Press ,
1997
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| Subjects: |
HEADQUARTERS
| Call Number: |
658 812 HES |
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| Accession | Item Category | Format | Status | Notes |
|---|
| B000004578 | OPEN SHELF | MONOGRAPH | AVAILABLE |