APA (7th ed.) Citation

KAPLAN & Rieser. (1994). Service success ! lesson from a leader on how to turn around a service business. John Wiley.

Chicago Style (17th ed.) Citation

KAPLAN and Rieser. Service Success ! Lesson from a Leader on How to Turn Around a Service Business. New York: John Wiley, 1994.

MLA (9th ed.) Citation

KAPLAN and Rieser. Service Success ! Lesson from a Leader on How to Turn Around a Service Business. John Wiley, 1994.