APA (7th ed.) Citation

Kano. (1996). GUIDE to TQM in service industries. Tokyo: Asian Productivity Organisation, 1996.

Chicago Style (17th ed.) Citation

Kano. GUIDE to TQM in Service Industries. Tokyo: Tokyo: Asian Productivity Organisation, 1996, 1996.

MLA (8th ed.) Citation

Kano. GUIDE to TQM in Service Industries. Tokyo: Asian Productivity Organisation, 1996, 1996.

Warning: These citations may not always be 100% accurate.