APA (7th ed.) Citation

Kano. (1996). GUIDE to TQM in service industries. Asian Productivity Organisation.

Chicago Style (17th ed.) Citation

Kano. GUIDE to TQM in Service Industries. Tokyo: Asian Productivity Organisation, 1996.

MLA (9th ed.) Citation

Kano. GUIDE to TQM in Service Industries. Asian Productivity Organisation, 1996.

Warning: These citations may not always be 100% accurate.