Keeping the edge : giving customes the service they demand

Bibliographic Details
Main Author:	SCHAAF
Format:	Book
Published:	New York : Penguin , 1995
Subjects:	Customer services Customer services > United States > Case studies

MARC


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245	1	0	\|a Keeping the edge : \|b giving customes the service they demand \|c Dick Schaaf.
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300			\|a 358p. ; \|c 23cm.
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