Keeping the edge : giving customes the service they demand Dick Schaaf..

Keeping the edge : giving customes the service they demand

Bibliographic Details
Main Author:	SCHAAF
Published:	New York: New York: Penguin, 1995. 1995.
Subjects:	Customer services -- > Case studies -- > United States Customer services

Similar Items

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization Robert L. Desatrick, Dennis H Detzel.
by: DESATRICK
Published: (San Francisco: Josey Bass Pub, 1993.)

KEEPING customers edited with an introduction by John J. Sviokla and Benson P. Shapiro.
Published: (Boston: Harvard Business School Press, 1993.)

Winning at service lesson from service leaders Waldemar Schmidt, Gordon Adler, Els Van Weering
by: SCHMIDT
Published: (Chichester Wiley 2003)

Beyond customer service : keeping customers for life Richard F. Gerson.
by: GERSON
Published: (California: Crisp Publications, 1992.)

Dealing with demanding customers : how to turn complaints into opportunities David M.Martin.
by: MARTIN
Published: (London: Pitman Pub., 1994.)

Just say yes! extreme customer service....How to give it! How to get it! Philip R. Nulman
by: NULMAN
Published: (New Jersey Career Press 2000)

On great service : a framework for action Leornard L Berry.
by: BERRY
Published: (New York: The Free Press, 1995.)

The handbook of world class customer service Randall Coleman
by: COLEMAN
Published: (Singapore Randall Coleman 2000)

The complete idiot's guide to great customer service by Ron Karr and Don Blohowiak.
by: KARR
Published: (New York: Alpha Books, 1997.)

Super service seven keys to delivering great customer service Jeff Gee, Val Gee
by: GEE
Published: (New York Mc Graw Hill 1999)

Best practices : building your business with customer focussed solutions Robert Hiebeler,Thomas B.Kelly and Charles Ketteman..
by: HIEBELER
Published: (New York: Simon & Schuster, 1998.)

The world of customer service Pattie Odgers
by: ODGERS
Published: (Ohio Thomson South-Western 2004)

The customer service workbook Neville Lake & Kristin Hickey
by: LAKE
Published: (London Kogan Page 2002)

Customer Service apractical approach Elaine K. Harris
by: HARRIS
Published: (New Jersey Prentice Hall 2007)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization Sarah Cook.
by: COOK
Published: (London: Kogan Page, 1997.)

Customer care how to create an effective customer focus Sarah Cook
by: COOK
Published: (London Kogan Page 2000)

Super service : seven keys to delivering great customer service..even when ypu dont's feel like it!..even when they dont's deserve it! Val and Jeff Gee.
by: GEE
Published: (New York: McGraw-Hill, 2009.)

Quality customer service for front line staff William B Martin.
by: MARTIN
Published: (London: Kogan Page, 1994.)

BE our guest perfecting the art of customer service by Disney Institute
Published: (New York Disney Editions 2001)

Customer service a practical approach Elaine K.Harris
by: HARRIS
Published: (Upper Saddle River,NJ Prentice Hall 2003)

Total access giving customers what they want in an anytime, anywhere world Regis McKenna
by: MCKENNA
Published: (Boston Harvard Business School Press 2002)

Customer once, client forever 12 tools for building lifetime business relationships Richard Buckingham
by: BUCKINGHAM
Published: (Washington Kiplinger Books 2001)

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers by Reza Soudagar, Vinay Iyer, Volker Hildebrand.
by: SOUDAGAR
Published: (New York McGraw-Hill 2012)

Uncommon service : how to win by putting customers at the core of your business Frances Frei, Anne Morriss.
by: Frei
Published: (Boston, Mass.: Harvard Business Review Press, 2012.)

Positively outrageous service how to delight and astound your customers and win them for life T. Scott Gross
by: GROSS
Published: (Chicago Dearborn Trade Pubs. 2004)

Integrity service treat your customers right, watch your business grow Ron Willingham
by: WILLINGHAM
Published: (New York Free Press 2005)

Love thy customer creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers Rick Brickman
by: BRINKMAN
Published: (New York McGraw Hill 2006)

Are your customer being served? how to boost profit by delivering exceptional customer sevice Pauline Rowson
by: ROWSON
Published: (London Rowmark 2007)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon
by: INGHILLERI
Published: (New York AMACOM 2010)

What to say to a porcupine 20 humorous tales that get to the heart of Great Customer Service Richard s. Gallagher
by: GAL
Published: (New York AMACOM 2008)

SERVICES Management edited by Bart Van Looy, Roland Van Dierdonck, Paul Gemmel
Published: (London Financial Times 1998)

Emotional value creating strong bonds with your customers Janelle Barlow and Dianna Maul
by: BARLOW
Published: (San Francisco Berrett-Koehler Pubs 2000)

Why service stinks...and exactly whay to do about it! T.Scott Gross
by: GROSS
Published: (Chicago Dearborn Trade Pubs. 2004)

The customer-centered enterprise how IBM and other world class companies achieve extraordinary results by putting customers first Harvey Thompson
by: THOMPSON
Published: (New York Mc Graw Hill 2000)

Managing quality customer service William B. Martin.
by: MARTIN
Published: (91p, 22cm.)

The seven deadly skills of competing James Essinger & Helen Wylie
by: ESSINGER
Published: (London International Thomson 1999)

Service strategy management moves for customer results Jacques Hororitz
by: HOROVITZ
Published: (Britain Pearson Education Limited 2000)

The real heroes of business and not a ceo among them Bill Fromm and Len Schlesinger.
by: FROMM
Published: (New York: Doubleday, 1994.)

Award winning customer service 101 ways to guarantee great performance Rence Evenson
by: EVENSON
Published: (New York Amacom 2007)

The eight suns of Asian service practising outstanding customer service in Asia David Freemantle
by: FREEMANTLE
Published: (Singapore Prentice Hall 2003)