Total quality service : principles,practices and implementation
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Florida :
St.Lucia Press ,
1996
|
| Subjects: |
MARC
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| 005 | 19980729.0 | ||
| 008 | 980729s1996 | ||
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| 090 | 0 | 0 | |a 658.8 |b STA |
| 100 | 1 | 0 | |a STAMATIS |h D.H |
| 245 | 1 | 0 | |a Total quality service : |b principles,practices and implementation |c D.H Stamatis. |
| 260 | 0 | 0 | |a Florida : |b St.Lucia Press , |c 1996 |
| 300 | |a 318p. ; |c 23cm. | ||
| 650 | 0 | 0 | |a Customer service |x Quality control |
| 999 | |a B000003416 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||