APA (7th ed.) Citation

MARTIN. (1994). Dealing with demanding customers: How to turn complaints into opportunities. Pitman Pub..

Chicago Style (17th ed.) Citation

MARTIN. Dealing with Demanding Customers: How to Turn Complaints into Opportunities. London: Pitman Pub., 1994.

MLA (9th ed.) Citation

MARTIN. Dealing with Demanding Customers: How to Turn Complaints into Opportunities. Pitman Pub., 1994.

Warning: These citations may not always be 100% accurate.