Dealing with demanding customers : how to turn complaints into opportunities
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Pitman Pub. ,
1994
|
| Subjects: |
MARC
| LEADER | 00000cam a2200000 7i4500 | ||
|---|---|---|---|
| 001 | 0000009525 | ||
| 005 | 19980730.0 | ||
| 008 | 980730s1994 | ||
| 020 | 0 | 0 | |a 0273607294 |
| 090 | 0 | 0 | |a 658.812 |b MAR |
| 100 | 1 | 0 | |a MARTIN |h David M |
| 245 | 1 | 0 | |a Dealing with demanding customers : |b how to turn complaints into opportunities |c David M.Martin |
| 260 | 0 | 0 | |a London : |b Pitman Pub. , |c 1994 |
| 300 | |a ix, 182p. ; |c 23cm. | ||
| 500 | 0 | 0 | |a Includes index |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Customer service |
| 999 | |a B000003183 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||