APA (7th ed.) Citation

SCHNEIDER & Bowen, D. E. (1995). Winning the service game. Harvard Business School Press.

Chicago Style (17th ed.) Citation

SCHNEIDER and David Earl Bowen. Winning the Service Game. Boston: Harvard Business School Press, 1995.

MLA (9th ed.) Citation

SCHNEIDER and David Earl Bowen. Winning the Service Game. Harvard Business School Press, 1995.

Warning: These citations may not always be 100% accurate.