Improving service quality : achieving high performance in the public and public sectors

Bibliographic Details
Main Author: MILAKOVICH
Format: Book
Published: Florida : St.Lucie Press , 1995
Subjects:

MARC

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100 1 0 |a MILAKOVICH   |h Michael E 
245 1 0 |a Improving service quality :   |b achieving high performance in the public and public sectors   |c Michael E.Milakovich. 
260 0 0 |a Florida :   |b St.Lucie Press ,   |c 1995 
300 |a 258p. ;   |c 23cm. 
650 0 0 |a Industrial management 
650 0 0 |a Quality control 
650 0 0 |a Service industries   |x Management 
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