SERVICE quality : multidisciplinary and multinational perspectives edited by Stephen W.Brown,Evert Gummesson,Bo Edvardsson,Bengtove Gustarsson..

SERVICE quality : multidisciplinary and multinational perspectives

Bibliographic Details
Other Authors:	Brown, Gummesson, Edvardson, Gustarsson
Published:	New York: New York: Lexington Books, 1991. 1991.
Subjects:	Service industries-quality control Quality control

Similar Items

Total quality service : how organizations use it to create a competitive advantage Stanley A. Brown.
by: BROWN
Published: (Canada: Prentice Hall, 1992.)

Managing quality in the service sector Mike Asher.
by: ASHER
Published: (London: Kogan Page, 1996.)

Total quality service : principles,practices and implementation D.H Stamatis..
by: STAMATIS
Published: (Florida: St.Lucia Press, 1996.)

Total quality service : a simplified approach to using Baldridge Award Criteria Shiela Kessler.
by: KESSLER
Published: (Kuala Lumpur: First Agency, 1996.)

QUALITY & productivity : creating a difference in modern industry and corporations edited by Syed Othman Alhabshi & Nik Mustapha Nik Hassan.
Published: (Kuala Lumpur: IKIM, 1995.)

Improving service quality : achieving high performance in the public and public sectors Michael E.Milakovich..
by: MILAKOVICH
Published: (Florida: St.Lucie Press, 1995.)

Improving service quality in the global economy achieving high performance in public and private sectors Michael E. Milakovich
by: MILAKOVICH
Published: (Boca Raton, Florida Auerbach Publications 2006)

Total quality control for management Masao Nemoto,translated and edited by David Lu.
by: NEMOTO
Published: (New York: Prentice Hall, 1987.)

Quality at work in research and development George J Kidd.
by: KIDD
Published: (New York: Tha Krous, 1992.)

Quality Donna C.S Summers.
by: SUMMERS
Published: (New Jersey: PRentice-Hall, 1997.)

Managing quality an integrative approach S.Thomas Foster
by: FOSTER
Published: (New Jersey Pearson,Prentice Hall 2003)

Making quality happen : Six step to total quality management Roy Fox..
by: FOX
Published: (New York: Mc.Graw Hill, 1993.)

Managing quality dynamics James Teboul.
by: TEBOUL
Published: (New York: Prentice Hall, 1991.)

Managing quality Desmond Bell, Philip Mc Bride and George Wilson.
by: BELL
Published: (Oxford: Butterworth Heinemann, 1994.)

Quality planning and analysis : from product development through use J.M Juran and Frank M.Gryna.
by: JURAN,J.M
Published: (New York: Mc.Graw Hill, 1993.)

Statistical methods for quality : with applications to engineering and management Irwin Miller and Marylees Miller..
by: MILLER
Published: (New Jersey: Prentice-Hall, 1995.)

Introduction to quality control,assurance and management Gregory b Hutchins..
by: HUTCHINS
Published: (New York: Mac Millan, 1991.)

Quality control Dale H. Besterfield.
by: BESTERFIELD
Published: (New Jersey: Prentice Hall, 1998.)

Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A Parasuraman, Leonard L. Berry.
by: ZEITHAML
Published: (New York: The Free Press, 1990.)

Relationship between service quality and customer satisfaction A case study at national productivity corporation (NPC) Mazrina Binti Mohamed Ibramsah
by: MAZRINA Binti Mohamed Ibramsah
Published: (Sintok Universiti Utara Malaysia 2005)

Total quality management handbook John L.Hradesky.
by: HRADESKY
Published: (New York: Mc.Graw Hill, 1995.)

Total quality and organization development by William M.Lindsay, Joseph A.Petrick.
by: LINDSAY
Published: (Florida: St Lucie Press, 1997.)

Quality and competence : integrating competence and quality initiatives Shirley Fletcher..
by: FLETCHER
Published: (London: Kogan Page, 1993.)

QUALITY management Howard S. Gitlow .....[et al.]
Published: (Boston McGraw-Hill 2005)

Quality problem solving by Gerald F.Smith
by: SMITH
Published: (Milwaukee ASQ Quality Press 1998)

Fit sigma a lean approach to building sustainable quality beyond Six Sigma Ron Basu
by: BASU
Published: (Chichester ; Hoboken, N.J. Wiley 2011)

The quality yearbook 2001 James W. Cortada and John A. Woods
by: CORTADA
Published: (New York McGraw-Hill 2001)

The quality yearbook 2000 James W. Cortada, John A. Woods
by: CORTADA
Published: (New York Mc Graw Hill 2000)

The keys to excellence : the Deming philosophy Nancy R'Mann.
by: MANN
Published: (Kuala Lumpur: S.A.Majeed, 1992.)

The manager's guide to ISO 9000 Kenneth L.Arnold.
by: ARNOLD
Published: (New York: The Free Press, 1994.)

Blueprint for quality : how training can turn strategy into real improvement Ted Cocheu.
by: COCHEU
Published: (San Francisco: Jossey-Bass Publishers, 1993.)

Project quality management : why,what and how by Kenneth H. Rose.
by: ROSE
Published: (Florida: J. Ross Pubs., 23cm.)

Successful QC circles Prof.Hajime Karatsu & Toyoki Ikeda:translated by Prof.Dr.M.Rajendran..
by: KARATSU
Published: (Singapore: PHP Instite, 1990.)

Basic quality improvement Susan Garrity.
by: GARRITY
Published: (New Jersey: Prentice-Hall, 1993.)

What is total quality control ? : The Japanese way Kaoru Ishikawa,translated by David J.Lu.
by: ISHIKAWA
Published: (New Jersey: Prentice Hall, 1985.)

ISO 9000 : handbook of quality standards and compliance..
Published: (Massachusetts: Simon & Schuster, 1992.)

Creating quality : a memoir of quality moverment Ruslan Khatib.
by: RUSLAN
Published: (Kuala Lumpur: Malaysia Productivity Corporation (MPC), 2009.)

PRENTICE Hall Quality Handbook Richard Barrett Clements 1996/1997..
Published: (New Jersey: Prentice Hall, 1996.)

Customer-focused quality : what to do on monday morning Tom Hinton and Wini Schaeffer.
by: HINTON
Published: (New Jersey: Prentice Hall, 1994.)

Orientasi kualiti prinsip dan amalan strategik Mohd Ashari Idris
by: MOHD Ashari Idris
Published: (Bangi Universiti Kebangsaan Malaysia 2004)