Quality customer service for front line staff
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page ,
1994
|
| Subjects: |
MARC
| LEADER | 00000cam a2200000 7i4500 | ||
|---|---|---|---|
| 001 | 0000009571 | ||
| 005 | 19980731.0 | ||
| 008 | 980731s1994 | ||
| 020 | 0 | 0 | |a 074941247x |
| 090 | 0 | 0 | |a 658.812 |b MAR |
| 100 | 1 | 0 | |a MARTIN |h William B |
| 245 | 1 | 0 | |a Quality customer service for front line staff |c William B Martin |
| 260 | 0 | 0 | |a London : |b Kogan Page , |c 1994 |
| 300 | |a 96p. ; |c 22cm. | ||
| 650 | 0 | 0 | |a Customer services |
| 999 | |a B000003231 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||