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00000cam a2200000 7i4500 |
| 001 |
0000009572 |
| 005 |
19980731.0 |
| 008 |
980731s1993 |
| 020 |
0 |
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|a 08758333
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| 090 |
0 |
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|a 658.812
|b KEE
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| 245 |
0 |
0 |
|a KEEPING customers
|c edited with an introduction by John J. Sviokla and Benson P. Shapiro
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| 260 |
0 |
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|a Boston :
|b Harvard Business School Press ,
|c 1993
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| 300 |
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|a 384p. ;
|c 24cm.
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| 440 |
0 |
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|a The Harvard business review book series
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| 500 |
0 |
0 |
|a Includes index
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer service
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| 700 |
1 |
1 |
|a Shapiro
|h Benson P
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| 700 |
1 |
1 |
|a Sviokla
|h John J
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| 999 |
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|a B000002793
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|