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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000009575 |
| 005 |
19980731.0 |
| 008 |
980731s1994 |
| 020 |
0 |
0 |
|a 013189630x
|
| 090 |
0 |
0 |
|a 658.812
|b HIN
|
| 100 |
1 |
0 |
|a HINTON
|h Tom
|
| 245 |
1 |
0 |
|a Customer-focused quality :
|b what to do on monday morning
|c Tom Hinton and Wini Schaeffer
|
| 260 |
0 |
0 |
|a New Jersey :
|b Prentice Hall ,
|c 1994
|
| 300 |
|
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|a 273p. ;
|c 23cm.
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| 650 |
0 |
0 |
|a Customer satisfaction
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| 650 |
0 |
0 |
|a Customer service-quality control
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| 650 |
0 |
0 |
|a Total quality management
|
| 999 |
|
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|a B000002970
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|