Beyond customer service : keeping customers for life
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
California :
Crisp Publications ,
1992
|
| Subjects: |
MARC
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|---|---|---|---|
| 001 | 0000009579 | ||
| 005 | 19980731.0 | ||
| 008 | 980731s1992 | ||
| 020 | 0 | 0 | |a 1560521155 |
| 090 | 0 | 0 | |a 658.812 |b GER |
| 100 | 1 | 0 | |a GERSON |h Richard F |
| 245 | 1 | 0 | |a Beyond customer service : |b keeping customers for life |c Richard F. Gerson |
| 260 | 0 | 0 | |a California : |b Crisp Publications , |c 1992 |
| 300 | |a 88p. ; |c 26cm. | ||
| 650 | 0 | 0 | |a Customer service |
| 999 | |a B000002860 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||