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| 020 |
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|a 0029110459
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| 090 |
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|a 658.812
|b GAL
|
| 100 |
1 |
0 |
|a GALE
|h Bradley T
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| 245 |
1 |
0 |
|a Managing customer value :
|b creating quality and service that customers can see
|c Bradley T.Gale with Robert Chapman Wood
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| 260 |
0 |
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|a New York :
|b Free Press ,
|c 1994
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| 300 |
|
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|a xxii, 424p. :
|b ill. ;
|c 24cm.
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| 650 |
0 |
0 |
|a Consumer satisfaction-Evaluation
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| 650 |
0 |
0 |
|a Marketing-management
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| 650 |
0 |
0 |
|a Quality of products-Evaluation
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| 700 |
1 |
1 |
|a Wood
|h Robert Chapman
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| 999 |
|
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|a B000003837
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|