(1994). COMMAND performance: The art of delivering quality service. Harvard Business School Publishing.
Chicago Style (17th ed.) CitationCOMMAND Performance: The Art of Delivering Quality Service. Boston: Harvard Business School Publishing, 1994.
MLA (9th ed.) CitationCOMMAND Performance: The Art of Delivering Quality Service. Harvard Business School Publishing, 1994.
Warning: These citations may not always be 100% accurate.