APA (7th ed.) Citation

(1994). COMMAND performance: The art of delivering quality service. Harvard Business School Publishing.

Chicago Style (17th ed.) Citation

COMMAND Performance: The Art of Delivering Quality Service. Boston: Harvard Business School Publishing, 1994.

MLA (9th ed.) Citation

COMMAND Performance: The Art of Delivering Quality Service. Harvard Business School Publishing, 1994.

Warning: These citations may not always be 100% accurate.