COMMAND performance : the art of delivering quality service

Bibliographic Details
Format:	Book
Published:	Boston : Harvard Business School Publishing , 1994
Subjects:	Customer relations Customer service Quality control

MARC


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245	0	0	\|a COMMAND performance : \|b the art of delivering quality service \|c with a preface by John E Martin
260	0	0	\|a Boston : \|b Harvard Business School Publishing , \|c 1994
300			\|a 260p. ; \|c 23cm.
650	0	0	\|a Customer relations
650	0	0	\|a Customer service
650	0	0	\|a Quality control
999			\|a B000003152 \|b MONOGRAPH \|c OPEN SHELF \|e Default branch