|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000009585 |
| 005 |
19980801.0 |
| 008 |
980801s1993 |
| 090 |
0 |
0 |
|a 658.812
|b DES
|
| 100 |
1 |
0 |
|a DESATRICK
|h Robert L
|
| 245 |
1 |
0 |
|a Managing to keep the customer :
|b how to achieve and mantain superior customer service throughout the organization
|c Robert L. Desatrick, Dennis H Detzel
|
| 260 |
0 |
0 |
|a San Francisco :
|b Josey Bass Pub ,
|c 1993
|
| 300 |
|
|
|a 289p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer service
|
| 700 |
1 |
1 |
|a Detzel
|h Deries
|
| 999 |
|
|
|a B000002509
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|