Customer service and support : implementing effective strategies
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
London :
Pitman Publishing ,
1993
|
MARC
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| 001 | 0000009587 | ||
| 005 | 19980801.0 | ||
| 008 | 980801s1993 | ||
| 020 | 0 | 0 | |a 0273032739 |
| 090 | 0 | 0 | |a 658.812 |b ARM |
| 100 | 1 | 0 | |a ARMISTEAD |h Colin G |
| 245 | 1 | 0 | |a Customer service and support : |b implementing effective strategies |c Colin G. Armistead, Graham Clark |
| 260 | 0 | 0 | |a London : |b Pitman Publishing , |c 1993 |
| 300 | |a 290p. ; |c 24cm. | ||
| 651 | 0 | 0 | |
| 700 | 1 | 1 | |a Clark |h Graham |
| 999 | |a B000003181 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||