APA (7th ed.) Citation

TAYLOR. (1994). Successful telephone techniques: How to improve your organisation's image. Kogan Page.

Chicago Style (17th ed.) Citation

TAYLOR. Successful Telephone Techniques: How to Improve Your Organisation's Image. London: Kogan Page, 1994.

MLA (9th ed.) Citation

TAYLOR. Successful Telephone Techniques: How to Improve Your Organisation's Image. Kogan Page, 1994.

Warning: These citations may not always be 100% accurate.