APA (7th ed.) Citation

HIEBELER, Kelly, & Ketteman. (1998). Best practices: Building your business with customer focussed solutions. New York: Simon & Schuster, 1998.

Chicago Style (17th ed.) Citation

HIEBELER, Kelly, and Ketteman. Best Practices: Building Your Business with Customer Focussed Solutions. New York: New York: Simon & Schuster, 1998, 1998.

MLA (8th ed.) Citation

HIEBELER, et al. Best Practices: Building Your Business with Customer Focussed Solutions. New York: Simon & Schuster, 1998, 1998.