APA (7th ed.) Citation

HIEBELER, Kelly, & Ketteman. (1998). Best practices: Building your business with customer focussed solutions. Simon & Schuster.

Chicago Style (17th ed.) Citation

HIEBELER, Kelly, and Ketteman. Best Practices: Building Your Business with Customer Focussed Solutions. New York: Simon & Schuster, 1998.

MLA (9th ed.) Citation

HIEBELER, et al. Best Practices: Building Your Business with Customer Focussed Solutions. Simon & Schuster, 1998.