Best practices : building your business with customer focussed solutions

Best practices : building your business with customer focussed solutions

Bibliographic Details
Main Author:	HIEBELER
Other Authors:	Kelly, Ketteman
Format:	Book
Published:	New York : Simon & Schuster , 1998
Subjects:	Customer services-management-Case study Customer services-Quality control-Case study Industrial management-Case studies

Similar Items

On great service : a framework for action
by: BERRY
Published: (1995)

Winning at service : lesson from service leaders
by: SCHMIDT
Published: (2003)

Keeping the edge : giving customes the service they demand
by: SCHAAF
Published: (1995)

Best practice benchmarking
by: CODLING
Published: (1996)

Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia
Published: (2003)

Linkage inc;s best practices in leadership development handbook : Case studies, instruments, training
by: GIBER
Published: (2000)

Total quality service : principles,practices and implementation
by: STAMATIS
Published: (1996)

Leverage competencies : the key to financial leadership success
by: MILITELLO
Published: (2002)

Indispendable : how to become the company that your customers can't live without
by: CALLOWAY
Published: (2005)

Management control systems : performance measurement evaluation, and incentives
by: MERCHANT
Published: (2003)

Leading change in public agencies : cases from developing countries
Published: (2003)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

Delivering quality service : balancing customer perceptions and expectations
by: ZEITHAML
Published: (1990)

Measures of quality and high performance
by: HODGETTS
Published: (1997)

The unnatural act of management
by: SUTERS
Published: (1992)

Total quality service : a simplified approach to using Baldridge Award Criteria
by: KESSLER
Published: (1996)

The Six Sigma fieldbook : how DuPont successfully implemented the Six Sigma Breakthrough Management Strategy
by: HARRY
Published: (2006)

John F. Kennedy on leadership : the lessons and legacy of a president
by: BARNES
Published: (2005)

COMMAND performance : the art of delivering quality service
Published: (1994)

Managing Service Quality : An International Journal -Vol.21, Num.4-5 2011
Published: (1991)

Managing Service Quality : An International Journal -Vol.21, Num.2-3 2011
Published: (1991)

What the best CEOs know : 7 exceptional leaders and their lessons for transforming any business
by: KRAMES
Published: (2003)

BEST practices in leadership development and organization change : how the best companies ensure meaningful change and sustainable leadership
Published: (2005)

The myth of excellence : why great companies never try to be the best at everything
by: CRAWFORD
Published: (2001)

Corporate management styles : case study of Malaysian companies
by: NORSAIDATUL Akmar Mazelan
Published: (2000)

Cases in competitive strategy
by: PORTER
Published: (1983)

Crisis Communications : a casebook approach
by: FEARN-Banks
Published: (2007)

What makes great leaders great : management lessons from icons who changed the world
by: ARNOLD
Published: (2012)

Good enough isn't enough... nine challenges for companies that choose to be great
by: WEISS
Published: (1999)

Building customer : based project organization
by: PINTO
Published: (2001)

The competitive advantage of nations
by: PORTER
Published: (1990)

Service is front stage : positioning services for value advantage
by: TEBOUL
Published: (2006)

Working with difficult people
by: LUN
Published: (2009)

Carolyn 101 : business lessons from the apprentice's straight shooter
by: KEPCHER
Published: (2004)

Customer mania! : it's never to late to build a customer focused company
by: BLANCHARD
Published: (2004)

Developing managers through project-based learning
by: SMITH
Published: (1997)

Strategic management : an introduction to business and corporate strategy
by: FINLAY
Published: (2000)

Toyota culture : the heart and soul of the toyota way
by: LIKER
Published: (2008)

Great by choice : uncertainly, chaos, and luck : why some thrive despite them all
by: COLLINS
Published: (2011)

Great by choice : uncertainty, chaos, and luck--why some thrive despite them all
by: COLLINS
Published: (2011)