Managing quality customer service
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
91p ,
22cm
|
| Subjects: |
MARC
| LEADER | 00000cam a2200000 7i4500 | ||
|---|---|---|---|
| 001 | 0000012131 | ||
| 005 | 20010122.0 | ||
| 008 | 990319n | ||
| 020 | 0 | 0 | |a 0749403527 |
| 090 | 0 | 0 | |a 658.812 |b MAR |
| 100 | 1 | 0 | |a MARTIN |h William B |
| 245 | 1 | 0 | |a Managing quality customer service |c William B. Martin |
| 260 | 0 | 0 | |a 91p , |c 22cm |
| 300 | |a California : |b Kogan Page ; |c 1991. | ||
| 650 | 0 | 0 | |a Customer services |
| 650 | 0 | 0 | |a Management |
| 999 | |a B000003229 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||