APA (7th ed.) Citation

COOK. (1997). Customer care: How to improve competitiveness, staff motivation and profitability in today's service driven organization (2 nd ed.). Kogan Page.

Chicago Style (17th ed.) Citation

COOK. Customer Care: How to Improve Competitiveness, Staff Motivation and Profitability in Today's Service Driven Organization. 2 nd ed. London: Kogan Page, 1997.

MLA (9th ed.) Citation

COOK. Customer Care: How to Improve Competitiveness, Staff Motivation and Profitability in Today's Service Driven Organization. 2 nd ed. Kogan Page, 1997.