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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000012428 |
| 005 |
19990706.0 |
| 008 |
990706s1997 |
| 020 |
0 |
0 |
|a 0749420758
|
| 090 |
0 |
0 |
|a 658.812
|b COO
|
| 100 |
1 |
0 |
|a COOK
|h Sarah
|
| 245 |
1 |
0 |
|a Customer care :
|b how to improve competitiveness, staff motivation and profitability in today's service driven organization
|c Sarah Cook
|
| 250 |
0 |
0 |
|a 2 nd ed
|
| 260 |
0 |
0 |
|a London :
|b Kogan Page ,
|c 1997
|
| 300 |
|
|
|a 222p ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer services
|
| 999 |
|
|
|a B000004904
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|