Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page ,
1997
|
| Edition: | 2 nd ed |
| Subjects: |
HEADQUARTERS
| Call Number: |
658 812 COO |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| B000004904 | OPEN SHELF | MONOGRAPH | AVAILABLE |