Kajian tahap kepuasan pelanggan di Unit pas pengajian Jabatan Imigresen Kuala Lumpur - SHAMSIAH Hj. Dahaban (Kuala Lumpur : INTAN, 1995)
Thesis (Diploma Sains Pengurusan) - INTAN, 1995
Keywords: Customer services -- Malaysia - Dissertations, thesis, etc; Kuala Lumpur Immigration Department - Customer services - Dissertations, thesis, etc