Rethinking TQM and making it work

Similar Items

• GUIDE to TQM in service industries edited by Noriaki Karia.
  Published: (Tokyo: Asian Productivity Organisation, 1996.)
• Building your organizations TQM system : the unified total quality model Clarence Burns.
  by: BURNS
  Published: (Kuala Lumpur: Synergy Book Int, 1997.)
• TQM : a pictorial guide for managers John Oakland and Peter Morris.
  by: OAKLAND
  Published: (Oxford: Butterworth-Heinemann, 1997.)
• TQM inaction : a practical approach to continuous performance improvement John Pike and Richard Barnes.
  by: PIKE
  Published: (London: Chapman & Hall, 1996.)
• TQM for information systems management : quality practices for continuous improvement James W.Cortada.
  by: CORTADA
  Published: (New York: Mc Graw-Hill, 1995.)