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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000013164 |
| 005 |
20000704.0 |
| 008 |
000704s2000 |
| 020 |
0 |
0 |
|a 981042132X
|
| 090 |
0 |
0 |
|a 658.812
|b KAU
|
| 100 |
1 |
0 |
|a KAUFMAN
|h Ron
|
| 245 |
1 |
0 |
|a Up your service! :
|b strategies and action steps to delight your customers now
|c Ron Kaufman
|
| 260 |
0 |
0 |
|a Singapore :
|b Ron Kaufman Pte. Ltd ,
|c 2000
|
| 300 |
|
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|a xxi,297p ;
|c 23cm.
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| 650 |
0 |
0 |
|a Customer service
|
| 650 |
0 |
0 |
|a Management
|
| 650 |
0 |
0 |
|a Marketing and sales
|
| 650 |
0 |
0 |
|a Self-improvement
|
| 999 |
|
|
|a B000005699
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|