APA (7th ed.) Citation

BARLOW & MAUL. (2000). Emotional value: Creating strong bonds with your customers. Berrett-Koehler Pubs.

Chicago Style (17th ed.) Citation

BARLOW and MAUL. Emotional Value: Creating Strong Bonds with Your Customers. San Francisco: Berrett-Koehler Pubs, 2000.

MLA (9th ed.) Citation

BARLOW and MAUL. Emotional Value: Creating Strong Bonds with Your Customers. Berrett-Koehler Pubs, 2000.