APA (7th ed.) Citation

SILVERMAN. (1999). Critical shift: The future of quality in organizational performance. ASQ Quality Press.

Chicago Style (17th ed.) Citation

SILVERMAN. Critical Shift: The Future of Quality in Organizational Performance. Milwaukee: ASQ Quality Press, 1999.

MLA (9th ed.) Citation

SILVERMAN. Critical Shift: The Future of Quality in Organizational Performance. ASQ Quality Press, 1999.

Warning: These citations may not always be 100% accurate.