FRANCIS. (2000). Product creation: The heart of the enterprise from engineering to e-commerce. The Free Press.
Chicago Style (17th ed.) CitationFRANCIS. Product Creation: The Heart of the Enterprise from Engineering to E-commerce. New York: The Free Press, 2000.
MLA (9th ed.) CitationFRANCIS. Product Creation: The Heart of the Enterprise from Engineering to E-commerce. The Free Press, 2000.
Warning: These citations may not always be 100% accurate.