APA (7th ed.) Citation

COOK. (2000). Customer care: How to create an effective customer focus (3rd ed.). Kogan Page.

Chicago Style (17th ed.) Citation

COOK. Customer Care: How to Create an Effective Customer Focus. 3rd ed. London: Kogan Page, 2000.

MLA (9th ed.) Citation

COOK. Customer Care: How to Create an Effective Customer Focus. 3rd ed. Kogan Page, 2000.

Warning: These citations may not always be 100% accurate.