APA (7th ed.) Citation

BARNES. (2001). Secrets of customer relationship management: It's all about how you make them feel. McGraw Hill.

Chicago Style (17th ed.) Citation

BARNES. Secrets of Customer Relationship Management: It's All About How You Make Them Feel. New York: McGraw Hill, 2001.

MLA (9th ed.) Citation

BARNES. Secrets of Customer Relationship Management: It's All About How You Make Them Feel. McGraw Hill, 2001.

Warning: These citations may not always be 100% accurate.