APA (7th ed.) Citation

BUCKINGHAM. (2001). Customer once, client forever: 12 tools for building lifetime business relationships. Kiplinger Books.

Chicago Style (17th ed.) Citation

BUCKINGHAM. Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships. Washington: Kiplinger Books, 2001.

MLA (9th ed.) Citation

BUCKINGHAM. Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships. Kiplinger Books, 2001.

Warning: These citations may not always be 100% accurate.