APA (7th ed.) Citation

BUCKINGHAM. (2001). Customer once, client forever: 12 tools for building lifetime business relationships. Washington Kiplinger Books 2001.

Chicago Style (17th ed.) Citation

BUCKINGHAM. Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships. Washington: Washington Kiplinger Books 2001, 2001.

MLA (8th ed.) Citation

BUCKINGHAM. Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships. Washington Kiplinger Books 2001, 2001.

Warning: These citations may not always be 100% accurate.