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| LEADER |
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| 001 |
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| 005 |
20011228.0 |
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| 020 |
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|a 0938721828
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| 090 |
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|a 658.812
|b BUC
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| 100 |
1 |
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|a BUCKINGHAM
|h Richard
|
| 245 |
1 |
0 |
|a Customer once, client forever :
|b 12 tools for building lifetime business relationships
|c Richard Buckingham
|
| 260 |
0 |
0 |
|a Washington :
|b Kiplinger Books ,
|c 2001
|
| 300 |
|
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|a xxiii,285p. ;
|c 24cm.
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|z United States
|
| 650 |
0 |
0 |
|a Customer services
|z United States
|
| 999 |
|
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|a B000006868
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|