APA (7th ed.) Citation

REICHHELD. (2001). Loyalty rules: How today's leaders build lasting relationships. harvard Business School Press.

Chicago Style (17th ed.) Citation

REICHHELD. Loyalty Rules: How Today's Leaders Build Lasting Relationships. Massachusetts: harvard Business School Press, 2001.

MLA (9th ed.) Citation

REICHHELD. Loyalty Rules: How Today's Leaders Build Lasting Relationships. harvard Business School Press, 2001.

Warning: These citations may not always be 100% accurate.