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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000013811 |
| 005 |
20011228.0 |
| 008 |
011228s2001 |
| 020 |
0 |
0 |
|a 1578512050
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| 090 |
0 |
0 |
|a 658.812
|b REI
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| 100 |
1 |
0 |
|a REICHHELD
|h Frederick F
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| 245 |
1 |
0 |
|a Loyalty rules :
|b how today's leaders build lasting relationships
|c Frederick F. Reichheld
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| 260 |
0 |
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|a Massachusetts :
|b harvard Business School Press ,
|c 2001
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| 300 |
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|a xiii,213p. ;
|c 24cm.
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| 650 |
0 |
0 |
|a Customer loyalty
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| 650 |
0 |
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|a Customer relations
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| 650 |
0 |
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|a Employee loyalty
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| 650 |
0 |
0 |
|a Leadership
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| 999 |
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|a B000006873
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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