APA (7th ed.) Citation

NORMANN. (2000). Service management: Strategy and leadership in service business (3rd ed.). John Wiley.

Chicago Style (17th ed.) Citation

NORMANN. Service Management: Strategy and Leadership in Service Business. 3rd ed. Chichester: John Wiley, 2000.

MLA (9th ed.) Citation

NORMANN. Service Management: Strategy and Leadership in Service Business. 3rd ed. John Wiley, 2000.

Warning: These citations may not always be 100% accurate.