Service management : strategy and leadership in service business

Bibliographic Details
Main Author:	NORMANN
Format:	Book
Published:	Chichester : John Wiley , 2000
Edition:	3rd ed
Subjects:	Leadership Management strategy Service management

MARC


LEADER	00000cam a2200000 7i4500
001	0000013906
005	20020221.0
008	020221s2000
020	0	0	\|a 0471494399
090	0	0	\|a 658.812 \|b NOR
100	1	0	\|a NORMANN \|h Richard
245	1	0	\|a Service management : \|b strategy and leadership in service business \|c Richard Normann
250	0	0	\|a 3rd ed
260	0	0	\|a Chichester : \|b John Wiley , \|c 2000
300			\|a 234p. ; \|c 23cm.
650	0	0	\|a Leadership
650	0	0	\|a Management strategy
650	0	0	\|a Service management
999			\|a B000006380 \|b MONOGRAPH \|c OPEN SHELF \|e Default branch