KAPLAN & Norton. (1996). The balanced scorecard: Translating strategy into action. Boston Harvaard Business School Press 1996.
Chicago Style (17th ed.) CitationKAPLAN and Norton. The Balanced Scorecard: Translating Strategy into Action. Boston: Boston Harvaard Business School Press 1996, 1996.
MLA (8th ed.) CitationKAPLAN and Norton. The Balanced Scorecard: Translating Strategy into Action. Boston Harvaard Business School Press 1996, 1996.
Warning: These citations may not always be 100% accurate.