Similar Items
The complete idiot's guide to great customer service
by: KARR
Published: (1997)
by: KARR
Published: (1997)
Customer care : how to create an effective customer focus
by: COOK
Published: (2000)
by: COOK
Published: (2000)
Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)
by: DESATRICK
Published: (1993)
Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)
by: BARNES
Published: (2001)
Essentials of CRM : a guide to customer relationship management
by: BERGERON
Published: (2002)
by: BERGERON
Published: (2002)
Increasing customer loyalty : Review
by: HARVARD Business Review
Published: (2011)
by: HARVARD Business Review
Published: (2011)
Why customers come back : how to create lasting customer loyalty
by: LAWFER
Published: (2004)
by: LAWFER
Published: (2004)
Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)
by: PEPPERS
Published: (2005)
Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)
by: WELLINGTON
Published: (1995)
Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)
by: MARTIN
Published: (1994)
The customer rules : the 14 indispensable, irrefutable qualities of the greatest service companies in the world
by: BEEMER
Published: (2009)
by: BEEMER
Published: (2009)
The handbook of world class customer service
by: COLEMAN
Published: (2000)
by: COLEMAN
Published: (2000)
Customer experience management : a revolutionary approach to connecting with your customers
by: SCHMITT
Published: (2003)
by: SCHMITT
Published: (2003)
Chief customer officer 2.0 : how to build your customer-driven growth engine
by: BLISS
Published: (2015)
by: BLISS
Published: (2015)
Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)
by: COOK
Published: (1997)
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)
by: SOUDAGAR
Published: (2012)
The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)
by: THOMPSON
Published: (2000)
Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)
by: EVENSON
Published: (2007)
Behind every good decision : how anyone can use business analytics to turn data into profitable insight
by: Jain
Published: (2015)
by: Jain
Published: (2015)
Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)
by: HOROVITZ
Published: (2000)
Customer mania! : it's never to late to build a customer focused company
by: BLANCHARD
Published: (2004)
by: BLANCHARD
Published: (2004)
Managing quality customer service
by: MARTIN
by: MARTIN
Loyalty com : customer relationship management in the new era of internet marketing
by: NEWELL
Published: (2000)
by: NEWELL
Published: (2000)
Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)
by: GEE
Published: (1999)
Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)
by: MCKENNA
Published: (2002)
Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)
by: GERSON
Published: (1992)
Human sigma : Managing the employee-customer encounter
by: FLEMING
Published: (2007)
by: FLEMING
Published: (2007)
Satisfaction:how every great company listens to the voice of the customer
by: DENOVE
Published: (2006)
by: DENOVE
Published: (2006)
Customer intelligence : from data to dialogue
by: KELLY
Published: (2006)
by: KELLY
Published: (2006)
CRM at the speed of light : capturing and keeping customers in internet real time
by: GREENBERG
Published: (2001)
by: GREENBERG
Published: (2001)
Customer Service : apractical approach
by: HARRIS
Published: (2007)
by: HARRIS
Published: (2007)
CRM at the speed of light : essential customer strategies for the 21st century
by: GREENBERG
Published: (2004)
by: GREENBERG
Published: (2004)
The customer service workbook
by: LAKE
Published: (2002)
by: LAKE
Published: (2002)
The world of customer service
by: ODGERS
Published: (2004)
by: ODGERS
Published: (2004)
Building customer : based project organization
by: PINTO
Published: (2001)
by: PINTO
Published: (2001)
Reorganize for resilience : putting customers at the center of your business
by: GULATI
Published: (2009)
by: GULATI
Published: (2009)
Connected CRM : implementing a big-data-driven, customer-centric business strategy
by: Williams
Published: (2014)
by: Williams
Published: (2014)
Customer service : a practical approach
by: HARRIS
Published: (2003)
by: HARRIS
Published: (2003)
KEEPING customers
Published: (1993)
Published: (1993)
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)
by: BRINKMAN
Published: (2006)
Similar Items
-
The complete idiot's guide to great customer service
by: KARR
Published: (1997) -
Customer care : how to create an effective customer focus
by: COOK
Published: (2000) -
Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993) -
Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001) -
Essentials of CRM : a guide to customer relationship management
by: BERGERON
Published: (2002)