APA (7th ed.) Citation

COOK. (2002). Customer care excellence: How to create an effective customer focus (4th ed.). London Kogan Page 2002.

Chicago Style (17th ed.) Citation

COOK. Customer Care Excellence: How to Create an Effective Customer Focus. 4th ed. London: London Kogan Page 2002, 2002.

MLA (8th ed.) Citation

COOK. Customer Care Excellence: How to Create an Effective Customer Focus. 4th ed. London Kogan Page 2002, 2002.

Warning: These citations may not always be 100% accurate.