Customer care excellence : how to create an effective customer focus
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page ,
2002
|
| Edition: | 4th ed |
| Subjects: |
MARC
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| 100 | 1 | 0 | |a COOK |h Sarah |
| 245 | 1 | 0 | |a Customer care excellence : |b how to create an effective customer focus |c Sarah Cook |
| 250 | 0 | 0 | |a 4th ed |
| 260 | 0 | 0 | |a London : |b Kogan Page , |c 2002 |
| 300 | |a Customer relations | ||
| 650 | 0 | 0 | |a Total quality management |
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