PANDUAN pengguna (edisi kedua)

PANDUAN pengguna (edisi kedua)

Bibliographic Details
Published:	KL KL Kem. Perdagangan Dalam Negeri 1999 1999
Subjects:	Consumers education Consumers Protection-Malaysia

Similar Items

SEEKING customers edited with an introduction by Benson P.Shapiro and John J.Sviokla.
Published: (Boston: Harvard Business School Press, 1993.)

Kajian analisis Taman Awam dalam mempengaruhi pengguna kajian kes- Taman Tasik cyberjaya Nurshikhah bt. Haji Daud.
by: Nurshikhah bt. Haji Daud
Published: (Kuala Lumpur: Universiti Teknologi Malaysia, 2007..)

Jualan murah : Lat dan perlindungan pengguna satu kajian sosio-perundangan dimKuala Lumpur Azman bin Zakaria.
by: AZMAN bin Zakaria
Published: (Bangi: UKM, 1990.)

Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor Lim An Tong
by: LIM An Tong
Published: (Bangi Universiti Kebangsaan Malaysia 1998)

Extraordinary guarantees : a new way to built quality throughout your company and ensure satisfaction for your customes Christopher W.L Hart..
by: HART
Published: (New York: AMACOM, 1993.)

Mengendali aduan pelanggan menukar cabaran kepada peluang Jennifer Denham; penterjemah Mohd Rizal Saidin
by: DENHAM
Published: (KL Prentice Hall 2003)

Brain scripts for sales success 21 hidden principles of consumer psychology for winning new customers Drew Eric Whitman
by: Whitman
Published: (New York McGraw-Hill Education 2015)

Dealing with customer complaints Tom Williams.
by: WILLIAMS
Published: (Aldershot: Gower, 1996.)

Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan satu kajian di Istana Budaya Kuala Lumpur Alexander Anak Wong
by: ALEXANDER Anak Wong
Published: (Sintok Universiti Utara Malaysia 2004)

KEEPING customers edited with an introduction by John J. Sviokla and Benson P. Shapiro.
Published: (Boston: Harvard Business School Press, 1993.)

The customer delight principle exceeding customer's expectation for bottom-line success Timothy L. Keiningham and Terry G. Vavra
by: KEINIGHAM
Published: (Chicago McGraw Hill 2001)

Kepimpinan koperasi memimpin & dipimpin Ahmad Marzuki Ismail
by: AHMAD Marzuki Ismail
Published: (Kuala Lumpur Utusan Pubs. 2005)

Mengenali anggota & koperasi Ahmad Marzuki Ismail
by: AHMAD Marzuki Ismail
Published: (Kuala Lumpur Utusan Publications 2005)

Managing credit Adam Shaw and Marc Robinson
by: SHAW
Published: (London Dorling Kindersley 2003)

Copy, copy, copy how to do smarter marketing by using other people's ideas Mark Earls
by: Earls
Published: (West Sussex,UK Wiley 2015)

The bully of bentonville how the high cost of wal-mart's everyday low prices is hurting America Anthony Bianco
by: BIANCO
Published: (New York Currency Doubleday 2006)

Big-Box Swindle the true cost of mega-retailers and the fight for America's independent business Stacy Mitchell
by: MITCHELL
Published: (Massachusetts Beacon Press 2006)

The everything store : Jeff Bezos and the age of Amazon Brad Stone.
by: Stone, Brad
Published: (London: Bantam Press, 2013.)

Aptitude,personality and motivation tests Jim Barret
by: BARRET
Published: (London Kogan Page 2004)

Alibaba's World Porter Erisman
by: Erisman, Porter
Published: (Batu Caves, Selangor : Pts publishing house, $c 2018)

Alibaba THE HOUSE THAT JACK MA BUILT DUNCAN CLARK
by: Clark, Duncan
Published: (New York Ecco 2016)

The determining factors of loyalty intention among co-operative members' towards consumer co-operatives in Malaysia [Thesis] Norazlan Hasbullah
by: Norazlan Hasbullah
Published: (Perak Sultan Idris Education University 2016)

Dasar koperasi negara(2002-2010)impian & harapan Ahmad Marzuki Ismail
by: AHMAD Marzuki Ismail
Published: (Kuala Lumpur Utusan Publications 2005)

A study od adult customer satisfaction at outpatient department hospital Kangar,Perlis Dr.Abd Shukor bin Abd Hamid.
by: ABD SHUKOR bin Abd.Hamid
Published: (Kuala Lumpur: UM, 1994.)

Sistem Graduand Exit Survey (GES) berasaskan integrasi perisian sumber terbuka Eteze binti Lawe
by: ETEZE binti Lawe
Published: (Bangi Universiti Kebangsaan Malaysia 2014)

Full price competing the value in the new economy Thomas J. Winninger
by: WINNINGER
Published: (Chicago Dearborn Financial Pubs. 2000)

Customer intelligence from data to dialogue Sean Kelly
by: KELLY
Published: (Chichester,England John Wiley 2006)

The lead ladder turn strangers into clients,one step at a time Marcus Schaller
by: SCHALLER
Published: (New York McGraw Hill 2007)

Human sigma Managing the employee-customer encounter John H.Fleming and Jim Asplund
by: FLEMING
Published: (New York Gallup Press 2007)

Predictably irrational the hidden forces that shape our decisions Dan Ariely
by: ARIELY
Published: (New York HarperCollins Pubs. 2008)

The Key to the C-suite what you need to know to sell successfully to top executives Michael J. Nick
by: NICK
Published: (New York AMACOM 2011)

Rich dad's guide to becoming rich without cutting up your credit cards Robert T.Kiyosaki and Sharon L.Lechter
by: KIYOSAKI
Published: (New York Warner Business Books 2003)

Service strategy management moves for customer results Jacques Hororitz
by: HOROVITZ
Published: (Britain Pearson Education Limited 2000)

Satisfaction:how every great company listens to the voice of the customer Chris Denove,James D. Power IV
by: DENOVE
Published: (New York Portfolio 2006)

A study on the factor determining consumer intention to purchase organic product in Klang Valley [Thesis] Krishnasamy Raman
by: Krishnasamy Raman
Published: (Kuala Lumpur Faculty of Business and Accounting,Universiti Malaya 2017)

The new marketing era : marketing to the imagination in a technology - Driven world Paul Postma.
by: POSTMA
Published: (New York: Mc Graw Hill, 1998.)

Managing customer value : creating quality and service that customers can see Bradley T.Gale with Robert Chapman Wood.
by: GALE
Published: (New York: Free Press, 1994.)

Brainfluence : 100 ways to persuade and convince consumers with neuromarketing Roger Dooley.
by: Dooley
Published: (Hoboken, N.J.: John Wiley, 2012.)

ORGANIZATIONAL surveys : tools for assessment and change Allen I Kraut, editor foreword by Manuel London.
Published: (San Francisco: Josey-Bass, 1996.)

Answering the ultimate question how Net Promoter can transform your business Richard Owen, Laura L. Brooks
by: OWEN
Published: (San Francisco: Jossey-Bass, 2009)