APA (7th ed.) Citation

DENHAM & Mohd Rizal Saidin. (2003). Mengendali aduan pelanggan: Menukar cabaran kepada peluang. Prentice Hall.

Chicago Style (17th ed.) Citation

DENHAM and Mohd Rizal Saidin. Mengendali Aduan Pelanggan: Menukar Cabaran Kepada Peluang. KL: Prentice Hall, 2003.

MLA (9th ed.) Citation

DENHAM and Mohd Rizal Saidin. Mengendali Aduan Pelanggan: Menukar Cabaran Kepada Peluang. Prentice Hall, 2003.

Warning: These citations may not always be 100% accurate.