Mengendali aduan pelanggan : menukar cabaran kepada peluang

Bibliographic Details
Main Author:	DENHAM
Other Authors:	Mohd Rizal Saidin
Format:	Book
Published:	KL : Prentice Hall , 2003
Subjects:	Consumer behavior Consumer complaints Costomer relations

Description
Physical Description:	ix,250p. ; 21cm.
ISBN:	9832473845

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