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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000015705 |
| 005 |
20030326.0 |
| 008 |
030326s2003 |
| 020 |
0 |
0 |
|a 9832473845
|
| 090 |
0 |
0 |
|a 648.8342
|b DEN
|
| 100 |
1 |
0 |
|a DENHAM
|h Jennifer
|
| 245 |
1 |
0 |
|a Mengendali aduan pelanggan :
|b menukar cabaran kepada peluang
|c Jennifer Denham; penterjemah Mohd Rizal Saidin
|
| 260 |
0 |
0 |
|a KL :
|b Prentice Hall ,
|c 2003
|
| 300 |
|
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|a ix,250p. ;
|c 21cm.
|
| 650 |
0 |
0 |
|a Consumer behavior
|
| 650 |
0 |
0 |
|a Consumer complaints
|
| 650 |
0 |
0 |
|a Costomer relations
|
| 700 |
1 |
1 |
|a Mohd Rizal Saidin
|
| 999 |
|
|
|a B000007693
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|
| 999 |
|
|
|a B000007986
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|