Mengendali aduan pelanggan : menukar cabaran kepada peluang
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
KL :
Prentice Hall ,
2003
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| Subjects: |
HEADQUARTERS
| Call Number: |
648 8342 DEN |
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| Accession | Item Category | Format | Status | Notes |
|---|
| B000007693 | OPEN SHELF | MONOGRAPH | AVAILABLE |
| B000007986 | OPEN SHELF | MONOGRAPH | AVAILABLE |